Customer Support

In today’s competitive business landscape, automated customer interactions can drive clients away, leaving them feeling undervalued and frustrated.

When customer inquiries are ignored or mishandled, it leads to missed opportunities. This can also result in a weaker brand reputation, and lost revenue. It’s not just about answering calls or emails—it’s about making customers feel heard and respected.

As one of the best remote customer service companies, we prioritize your customers' needs. We offer personalized support through calls, emails, and chat. Our team communicates with thoughtfulness and empathy, building trust. This approach strengthens customer relationships and drives better business outcomes.

OBI Services customer support outsourcing services philippines

Helping you Satisfy your customers and strengthen your brand.

OBI Services understands that one of the most effective ways to increase engagement from your customers is through great customer support.

  • 1

    Support is a service

    Customer service is what we specialize in. It's what we do best. With over 15 years of experience, we answer questions on the phone, through email, chat, and even on social media. We are here to help you maintain customer satisfaction every step of the way.

    We are here to provide customer service. Our Customer Support is the ideal way to help you explain and make your prospects a clearer understanding of what you can do for them. That means we are able to provide your clients with an all-around service. We will answer their questions, whether they are about how your product performs, what it looks like, or even how to put it together.

    You’ve done the hard work – now it’s time to turn that traffic into revenue. OBI Services Customer Support Service will speak to your prospects over the phone or via email and explain the benefits of your range of products. We’ll make sure that your and your client's experience will be as pleasant as possible. 

    We want you to be a trusted business partner to your clients, so we are here to provide you with the best and most personalized service possible.

    Read "Customer Service at its Finest"
    customer support outsourcing services philippines Step 1
  • 2

    Customer service that goes the extra mile.

    OBI Services is the leading call center in the Philippines. We help business owners improve and increase their satisfaction through our Customer Support Service. Outsourcing Customer Support can give you a lot of benefits such as :

    • Showing customers you value their business
    • Building trust with new customers
    • Explaining your service and making your prospects have a clearer understanding
    • Enhancing your image as a company
    • Giving customers real value with their purchase
    • Increased engagement from customers

    So let's do customer service today! Start with one customer service experience that we have made a success.

     

    OBI Services has a wide range of knowledge and experience in Customer Support, includes online marketing strategies, creating content, and SEO fundamentals. We do everything we can to help you and your business grow. With personalised attention and a team of dedicated specialists we're able to help you provide excellent customer support service, in order to ensure your business stays on top as possible.
     

    Our Services
    customer support outsourcing services philippines Step 2
  • 3

    The OBI Services Difference

    As a client, you know that there are a lot of services that can help you take your business to the next level. We work with you to explain how our service can benefit you.

    At OBI Services, we’re dedicated to providing you with the best possible customer experience. That’s why we provide a 24/7 customer support service.

    Our Customer Support team will handle any queries you or your clients have - from ordering your product to making a complaint. Providing a personalized and effective service.

    Providing efficient and effective customer support service is not an easy task. It takes a lot of time and resources to make sure you are providing the proper support to your clients. However, OBI Services makes things easier for you.

    Our affordable customer support service will help you provide your clients with the best customer support service in the Philippines.

    Get a free quotation now
    customer support outsourcing services philippines Step 3

Role of Customer Service Representatives

 Customer Service Representatives are vital in maintaining strong customer relationships and ensuring satisfaction. As a leading customer service company, we handle every interaction with care. We answer questions, resolve issues, and make sure your customers feel valued and heard.

Our team manages calls, emails, and chat support, allowing your internal teams to focus on core business tasks. We ensure smooth communication across all channels, keeping your customers engaged and your brand strong.

The Complete Package 📦

 We strive to continually improve and expand upon our offerings, and these features are a testament to our commitment to excellence.  

  • Delivering Exceptional Customer Interactions

     Great customer service is key to building lasting relationships and loyal customers. We make sure every interaction is handled with care. Offering personalized responses, quickly resolving issues, and maintaining clear communication across all channels. By understanding their needs and concerns, our representatives can provide solutions that truly address their pain points. 

  • Expertise and Commitment

     Our Customer Service Representatives have the skills needed to keep customer satisfaction high. We excel in communication, empathy, and problem-solving. Making sure each customer interaction is positive and productive. By using these skills, we manage inquiries, complaints, and service requests effectively.  

    Our goal is to offer top-tier support that enhances the customer experience and ensures your business is always seen in the best light. We are committed to achieving success that strengthens customer relationships and drives your business forward.

  • Setting the Stage for Success

     A great customer experience makes a big difference, but providing consistent, high-quality service can be tough. We handle your customer interactions so your internal teams can focus on strategic business tasks.  

    With a steady flow of well-managed customer interactions, your business can thrive. Trusting your customer service to experienced professionals leads to better satisfaction, increased loyalty, and significant business growth.

Experience the difference with us, where quality meets affordability.

Why Outsource Customer Service Representatives?

  • Expertise and Specialization

    Our Customer Service Representatives are experts in managing customer interactions, including outbound calls and gathering valuable customer feedback. They handle every inquiry with professionalism and care, ensuring exceptional service every time.

  • Cost Efficiency

    Outsourcing helps you save on salaries, benefits, training, and infrastructure costs, allowing you to use your resources more effectively.

  • Scalability

    Our service is flexible, letting you adjust the level of support to match your business needs, whether during busy times or slower periods.

  • Focus on Core Activities

    Outsourcing customer service frees up your internal teams to focus on core business activities like product development and strategic planning. OBI Services' CSR team will handle customer interactions, ensuring exceptional service throughout.

  • Consistency and Reliability

    We deliver consistent and reliable service, making sure your customer interactions, including outbound calls, are handled professionally and efficiently every time.

At OBI Services, we understand that exceptional customer service is the cornerstone of business success. We are committed to delivering top-notch support that enhances your brand’s reputation and ensures customer satisfaction.

Don't settle for less, compare and choose the best plan for you.

 Choose the plan that's right for you.

Customer Service Representative

CSR I
$
820
/month
$
/year

Customer Service Representative

CSR II
$
840
/month
$
/year

Customer Service Representative

CSR III
$
880
/month
$
/year
Inbound Calling
✓
✓
✓
Outbound Calling
✓
✓
✓
Email Support
✗
✓
✓
Chat Support
✗
✗
✓
Office Based
✓
✓
✓
GOBI Software
✓
✓
✓
Flexible Hours
8 hours a day, 5 days a week
✓
✓
✓
Overtime Hours
$1 on top of hourly rate
✓
✓
✓
Start now!
Start now!
Start now!

Customer Service Representative

CSR I
$
820
/month
$
/year
Inbound Calling
✓
Outbound Calling
✓
Email Support
✗
Chat Support
✗
Office Based
✓
GOBI Software
✓
Flexible Hours
8 hours a day, 5 days a week
✓
Overtime Hours
$1 on top of hourly rate
✓
Start now!

Customer Service Representative

CSR II
$
840
/month
$
/year
Inbound Calling
✓
Outbound Calling
✓
Email Support
✓
Chat Support
✗
Office Based
✓
GOBI Software
✓
Flexible Hours
8 hours a day, 5 days a week
✓
Overtime Hours
$1 on top of hourly rate
✓
Start now!

Customer Service Representative

CSR III
$
880
/month
$
/year
Inbound Calling
✓
Outbound Calling
✓
Email Support
✓
Chat Support
✓
Office Based
✓
GOBI Software
✓
Flexible Hours
8 hours a day, 5 days a week
✓
Overtime Hours
$1 on top of hourly rate
✓
Start now!

Quick Answers to Common Questions:
Customer Service Representative FAQ

 Get the answers you need, right at your fingertips! 

Why Choose OBI Services?

Our Services team has assisted several businesses worldwide. As a distinguished data entry service provider, we ensure reliable and accurate data entry services.
Why Choose customer support outsourcing services philippines

A Combined 20 Years of Experience

With a combined 20 years of experience in this field, we assure you that our team will only give nothing but the best in all our services.
customer support outsourcing services philippines 20 Years of Experience

QUALITY

Data are carefully evaluated based on your requirements, and undergoes a control check before sending.
OBI Services WooCommerce product data entry quality

AVAILABLE

Final output is delivered within the specified timeline.
OBI Services WooCommerce product data entry availability

FLEXIBLE

OBI Services is flexible in what you need. You tell us your requested task and we will work on ways that can accommodate them. You can change tasks and services anytime and we ensure to cater them all.
OBI Services WooCommerce product data entry flexibility

RELIABLE

Flexibility is also about volume. Do you only need 1 staff or 100? No worries, as OBI Services is the leading outsource provider, rest assured we can cater to all your needs.
OBI Services WooCommerce product data entry reliabiltiy

SUPPORT

You can be at ease with our Customer Support.
OBI Services customer support outsourcing services philippines

WORTH IT

Each task is being priced by the amount of time and difficulty it requires.
OBI Services Appointment Setting is Worth it

Don't wait, contact us today and see the difference our Customer Support services can make for you!
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