Team Virtual Assistant (VA) is OBI Services' new service offering for customers globally. They are a team consisting of skilled "staff" that are experts in different fields. 

OBI Services Team VA features:

• data entry
• content writing
• SaaS and technical support
• website building and maintenance
• website scraping

*These features below are only available as Add-ons

• social media management
• email support
• outbound phone support 

The following are the services covered in Team VA:

• Dedicated Project Manager - ( the client reaches out to the Project Manager via email/chat) or schedule an appointment to discuss the project.
• Data Entry
• Social Media Posting (FB, Twitter, Instagram, YT, etc.)
• Content Writing
• Website/Landing Page Building
• Sales Funnel Building
• SaaS support
• Video Editing
• Image Editing
• Website maintenance
• Email Script Creation
• Website SEO

The project starts after a successful checkout of any Team VA plans. An email will be sent to you to activate your account, this will be your client portal, and here you can check out how many credits are left in your account. Also, another email will welcome you to Team VA. Communication will be made through this email where you will be discussing the project with the Account Manager. 

Yes, you can top up your allocated hours when needed. Please note that the credit added through a top-up will expire within the same billing cycle in which it was purchased.

Click here to Top-Up.

The turnaround time for a project can vary greatly depending on the nature and scope of the project. Some projects may be relatively simple and straightforward and can be completed in a short period of time. Others may be more complex, requiring more time and resources to complete. 

You just need to upgrade your plan. Upgrading your plan offers several benefits, some of which are:

1. More credits
2. More Add-ons: You may want to have someone managing your Social Media accounts for you. Upgrading your plan will open you to a new add-on like Social Media Management. Other add-ons are Email Support and Outbound Phone Support.
3. Cost-effective: Upgrading a plan may save money in the long run as it may offer more resources, features, and performance at a lower cost than purchasing them individually.

Yes, you can downgrade/upgrade your plan anytime. Just follow the instructions provided in this video: How to Upgrade or Downgrade your plan  

Yes. We offer add-ons starting with Professional Team Plan, the Email Support add-on. On behalf of your company, we will be the ones to reply to your client’s emails and inquiries. To gain knowledge of your business, we will need your company’s knowledge base to better understand your business operations.

Other add-ons are Social Media Management and Outbound Phone Support, these add-ons are available on the Business Team Plan together with the Email Support add-on. The Agency Team Plan has access to all these three add-ons. 

SEO-friendly content writing refers to the creation of content that is optimized for search engines. This means that the content is written in a way designed to attract and engage readers, while also meeting the requirements of search engines to improve the content's visibility and ranking in search results. 

No. We only do posting on any social media platforms such as Facebook, Instagram, Twitter, LinkedIn, etc. However, we have a Social Media Management Add-on for the Business Team Plan. 

Team VA works as your outsourced team that provides services to help businesses and individuals streamline their operations and improve productivity.

To learn more about how Team VA works, please click this link:  

How OBI Services Team VA Works? 

Depending on the plan you purchased, each credit is equivalent to minutes. The timer will be used by your Team VA each time they work on a task so you can track how much time was spent on your credit. 

You can avail of our Team VA Service by simply purchasing our plan with competitive rates here: Team VA Pricing 

OBI Services Team VA offers a range of pricing options at monthly rates to accommodate the needs and budgets of different clients. 

Learn more here: Team VA Pricing  

You can communicate with your Team VA by accessing the client portal https://techy.obi.services or by using our chat widget.

Yes, we understand the importance of maintaining the privacy of our client's data and take this responsibility very seriously. We can assure you that we have strict measures in place to protect the confidentiality of your information. 

Our Team VA is skilled and well-equipped to handle multiple tasks at once. Our team consists of VAs with a wide range of expertise and experience in different areas. If our team is not familiar with your specific industry or niche, rest assured that we are committed to learning and adapting to the needs of our clients. 

To learn more about our Supported Software, you can visit our roadmap here: https://roadmap.obi.services/obi-services

No, we do not use word count for Team VA credits. We do use a timer for our writing tasks to ensure that we are able to deliver the content in a timely manner. However, we want to assure you that we use the time given to us efficiently in order to produce high-quality content that meets your requirements. We understand that timeliness is important, but we also want to ensure that the content we deliver meets or exceeds your expectations.  

Unfortunately, as per our policy, we do not issue credits for tasks that fail to meet the specified parameters. We understand that this may be disappointing, but we assure you that we will do our best to ensure that all future tasks are completed to your satisfaction. If you have any concerns or issues with your task, please do not hesitate to reach out to us and we will do our best to address them. 

At OBI Services, we pride ourselves on our ability to efficiently manage multiple projects for the same client. Our team is skilled at juggling multiple tasks and ensuring that each project receives the attention and resources it needs to be successful. 

No, only the Project Manager. 

No, we do not prioritize one client over another. We believe in treating all of our clients with fairness, equality, and respect. We understand the importance of meeting the unique needs of each client. All of our clients are important and we take a dedicated approach to every project, ensuring that it is given the time and attention it deserves. 

Unfortunately no, we do not offer refunds for unused hours. This policy is clearly stated in our terms of service and we encourage our clients to use their credits in a timely manner. We understand that circumstances can change and unexpected events can occur, but we have a no-refund policy in place to ensure that we can continue to offer our services at competitive rates and invest in the necessary resources to support our clients.