Outsourced Phone Answering Service: Reasons Why You Should Hire a Virtual Assistant

updated on 28 February 2024

Things can quickly spiral out of control in business, especially if it is already thriving. You may already have issues with your tasks, schedule, personnel task tracking, customer needs, and other problems, such as maintaining your social presence.

  Your business may require the assistance of an extra hand at this point. However, given the current state of the world's health, hiring an office-based assistant may not be the best medium. In this case, an outsourced phone answering service or a virtual assistant would be ideal, but what and how can it help your business?

Learn more how outsourcing phone answering service can help your business grow.

What's a Virtual Assistant?

An independent contractor is what a virtual assistant is. It can be hired full-time or as a freelancer. They are in charge of building your social presence. Also, they provide administrative tasks and support to a company. This virtual assistant was previously hired as an administrative assistant. Or office manager in a business for several years. They have been observed operating outside of the client's business office. A virtual assistant is well-known for accomplishing tasks from their own home office. They can, however, remotely access the necessary social counts. And planning documents, such as shared calendars of the business.

OBI Services as your versatile virtual assistant

What Can a Virtual Assistant Do?

A virtual assistant is a person who works remotely for your company. They can start as a freelancer to you, and you can, later on, decide whether or not to work with them full-time.

Social Media Management

  Suppose you are handling a lot of social media accounts. Which you probably utilize for marketing. It may be full of struggles and experiences to manage different versions such as Amazon, Shopify, and Facebook alone. So the best option here is to hire a virtual assistant to help you in your company.  

A virtual assistant is someone who works with you to help you build an audience. They can start creating content for your Facebook account. This is to give your audience the information they need about your business. They can also do product listing for your Amazon and Shopify accounts, where they will add products together with a description that contains essential details about the said product.

Web Research

Suppose you are just starting to create a name in the business industry. It may take you hours and hours of research to get to know your target audience. It is a long and daunting process to create and update your company's contact database. But if you hire a virtual assistant, it can help you to develop and constantly update the important contacts in your business and project. This will help you as an owner and entrepreneur to innovate or create specific projects geared toward a particular group of clients.

Your newly hired personnel can also help you in researching potential software that will benefit your business. The software can free your employees and you to do several manual acts. This software can help in managing your digital store better. While simultaneously giving quality solutions to your customers.

Do you need an expert Virtual Assistant?

Schedule Management

  If you hire a virtual assistant, you will no longer have to experience jammed pack schedules as everything will now be managed. They might be working away from you, but you can feel their presence the whole process. They will manage your schedule from projects that you are currently working on. Then send updates to your customers and schedule posting for newly created social media and posting new high-quality products or updating product descriptions. They will also keep track of all activities and tasks, as well as keep your CRM systems up to date. On top of all of that, they can also free up some of your time to experience the vacation that you deserve.  

Email Management

Aside from handling your social and store accounts. Which they will schedule content and product posting. That does not end what a virtual assistant can do. Also, that does not end where you can build your online presence. Your personnel will be working on creating email scripts for your potential clients. You, as an owner, will need to meet and discuss with different entrepreneurs to expand your business. Your personnel can do this through email appointments and booking meeting rooms for you and other entrepreneurs. They will also assist you in the preparation of presentation materials and give a clear discussion regarding the project that you are working on.

Customer Support

Social media is an excellent place to post and introduce your project. Although social media can also be a place for the project that you are working on to get destroyed. A simple post on social media about their experience with your business can reach a wide range of audiences. You, as an entrepreneur, need to address it before it becomes a crisis for your business. And that is where a virtual assistant can help you. They can give clear and engaging content to attract more clients. While also providing great customer support. Keeping up with your customers' demands can sometimes be difficult.

With their help, you no longer need to spend several hours on social media to monitor your brand's reputation. You can free up time to focus on other aspects of your business by outsourcing some of your customer-provider tasks. Your customers' inquiries will be handled by an expert, so you can rest assured that they are in good hands.

Administrative Tasks

Starting up a brand is a long process. It is also needy as there are a lot of things to accomplish. Such as creating and posting on social media and updating product descriptions on your online store. However, you can hire a freelancer to do these jobs to free up some time. Having a virtual assistant relieves you of a variety of administrative duties and free ups more time compared to a freelancer. This includes responding to emails, scheduling meetings, and making travel plans.

Image and Video Editing

Ads and videos are excellent ways to promote your company. However, video editing software can be intimidating at times. No worries, a virtual assistant can assist you with these tasks! They will assist you in engaging the market with your videos by bringing in the right people or freelancers to join your production team. Just make sure to give a precise and reliable video to save yourself from misunderstandings.

Content Writing

Publishing blogs and other online articles is another excellent way to leave a digital footprint. Yet it can sometimes be a daunting task to do, especially for starters. We understand that not everyone can create compelling and engaging content. That is why this type of assistant can help you establish your company's branding while also educating your audience through blogs.

Word Cloud of A Virtual Assistant's benefits

Benefits of Hiring Virtual Assistants

Increases the Company's Value

Hiring a VA gives you more time to focus on other tasks, which can significantly increase your company's value. In comparison to those delegated to your Virtual Assistant, In other words, you have more time to devote to activities that directly affect your income.

Profitable Investment

When compared to hiring regular employees, virtual assistants are a great and cost-effective alternative. The majority of Virtual Assistants can start as independent contractors, which is determined by where they live. In terms of pricing, their hourly rate could be significantly lower than that of a local employee. A Virtual Assistant in the Philippines, particularly with OBI Services, is typically less than half the price of a Virtual Assistant in the world. They still have the same tasks and responsibilities.

It allows You to Concentrate on Your Strengths.

Although you can complete some tasks on your own, it is preferable to delegate them to experts in the field. You are delegating tasks to others who specialize in and enjoy those tasks. Hiring people to delegate tasks allows you to free up your time. It enables you to devote more time to your areas of strength and perform other tasks.

Possible to Outsource

As long as they have an internet connection, a skilled Virtual Assistant can technically work from anywhere in the world. This means you no longer have to rely solely on local talent. You are free to hire from any country.

You Save Money on a Physical Office

Let us admit that no matter where you are, renting a physical office space can be pretty costly, especially for starters. Having a team of virtual assistants allows you to get a lot done while keeping your costs. It also frees up your time to focus on some other things for you to manage. The direct cost of hiring virtual staff is the amount you pay for their time, except for a few software tools utilized in communicating and managing your other virtual team.

Reasons to hire a virtual assistant

Why Should You Hire OBI Services' Virtual Assistant?

It can be challenging to find the ideal virtual assistant team. Your search for the perfect team should be approached with caution. It would be best to work with a reputable outsourcing firm like OBI Services. Why should you choose us?


Hiring a virtual assistant in our company will save you money and is cost-effective. Unlike other companies, you will no longer need to pay more than one VA for each task. The VA at OBI Services can manage your administrative tasks and is well-versed in social media and content management. OBI's VA can also help with web design, video and image editing, and software support.

Replacement simplicity

If something does not go well between you and our agents, please send us a message, and we will replace them with other virtual assistant teams. You will no longer have to hire a replacement on your own.

Begin right away

Our personnel has the necessary skills to assist you and manage the needs of your business. It is guaranteed that they are experts in their respective fields. Rest assured that OBI's VA delivers efficient and quality services. And keep in mind that they are always ready to start immediately, so contact us today.


In a nutshell, a VA is a dependable personnel who operates outside your company. This includes managing your social media and business accounts. In addition, web research will be conducted to assist in making things run more smoothly in the company. They also offer customer service, image, and video editing, and content writing for blogs and advertisements to promote your business.

Having a virtual assistant saves you the cost of renting an office space. It is also less expensive than hiring a personal assistant. It also broadens your horizon by allowing you to source talent from all over the world. Having a VA allows you to focus on your strengths and earn more money.


  If you're looking for the best VA team, contact us at OBI Services. The company has recently built a trusted reputation in the industry by assisting businesses worldwide. If you own a business, you could use some assistance. The company will assist you in managing your business by hiring the best and most skilled VAs specifically for you. We will evaluate each one to ensure they are a good fit for your needs and share the same work ethic.  

  We are a group of experts perfect to be virtual assistants for your company. We have worked in various industries, including finance, logistics, retail, and hospitality. OBI Services' VAs are here to assist and serve your business's right hand. The OBI team guarantees that you will receive reliable help from our VA when you use outsourcing.

Send a message or email, and your virtual assistant team will be ready to work with you instantly. There will be no more interviews because the person we assign to you is unquestionably talented. There will be no more training because we have already trained them to do these tasks.

  Aside from VA support, OBI provides a wide range of services that will benefit your business. We are one of the Philippines' leading outsourcing companies, offering a wide range of outsourcing services such as online data entrytechnical support, and customer service. It is guaranteed that the company will provide the highest quality, accuracy, and responsiveness to help your business succeed.  

Experience and innovation in a single touch.

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