Welcome to the OBI Services website ("Website"). Please read the following Terms and Conditions ("Terms") before using our services. By accessing or using our Website and engaging in any transactions with OBI Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website and services.

1. General Terms

1.1. Company Information: OBI Services is a call center outsourcing company based in the Philippines. Our offices are located in Cebu City and Dipolog City.

1.2. Services Offered: OBI Services provides a range of call center outsourcing services, including but not limited to data entry, sales, appointment setting, lead generation, customer service, technical support, SaaS support, virtual assistant teams, and more.

1.3. Pricing: The prices for our services vary depending on the type of service provided. Please refer to the pricing information available on our Website or contact our sales team for specific pricing details.

1.4. Payment: We offer two types of payment options: monthly payment and annual payment. Our services are subscription-based, and clients must provide their credit card details for automatic monthly or annual deductions. By providing your credit card information, you authorize OBI Services to charge the agreed-upon amount on a recurring basis until the subscription is canceled.

1. Cancellation and Refunds

2.1. Cancellation Request: Log in to the client portal at https://techy.obi.services to cancel your subscription and navigate to Billing > Subscriptions > Select the plan you wish to cancel. Follow this guide for the step-by-step instructions on canceling the service inside the Client Portal https://techy.obi.services/docs/canceling-of-service/
Please note that cancellations made through the cli ent portal will take effect from the next billing cycle.

2.2. Email Cancellation Request: Alternatively, you may email your registered email to accounting@obi.services to request cancellation of your subscription. Please include relevant account details to facilitate the cancellation process. Cancellations made via email will also take effect from the next billing cycle.

2.3. Refunds: We do not offer refunds for partial periods of service or unused services. Cancellation requests must be submitted in accordance with the procedures outlined in sections 2.1 and 2.2.

1. Dispute Resolution and Liability

3.1. Payment Disputes: In the event of any payment disputes, OBI Services will make every effort to resolve the issue promptly and amicably. We reserve the right to suspend or terminate services for clients involved in payment disputes until the matter is resolved.

3.2. Stripe and PayPal Disputes: For clients who have chosen to make payments through Stripe or PayPal, it is important to familiarize yourself with their terms and conditions and dispute resolution processes. OBI Services will cooperate fully with Stripe or PayPal in resolving any payment disputes; however, OBI Services does not assume liability for the outcome of such disputes.

1. Website Usage and Intellectual Property

4.1. Website Access: OBI Services grants you a limited, revocable, non-exclusive, and non-transferable right to access and use our Website for personal or business purposes in accordance with these Terms.

4.2. Intellectual Property: All content, trademarks, logos, and intellectual property displayed on our Website are the property of OBI Services or their respective owners. You agree not to reproduce, distribute, modify, or create derivative works from any material on our Website without our prior written consent.

1. Privacy Policy

5.1. Data Collection and Protection: OBI Services respects your privacy and takes the security of your personal information seriously. Please review our Privacy Policy available on our Website for detailed information regarding the collection, use, and protection of your personal

data.

1. Modifications to the Terms

6.1. Amendment of Terms: OBI Services reserves the right to modify or update these Terms at any time without prior notice. Any changes to the Terms will be posted on our Website, and your continued use of our services after such modifications indicates your acceptance of the updated Terms.

1. Governing Law and Jurisdiction

7.1. Applicable Law: These Terms shall be governed by and construed in accordance with the laws of the United States of America.

7.2. Jurisdiction: Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United States of America.

By using our Website and engaging in any transactions with OBI Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

8. Termination

8.1. Termination by OBI Services:

OBI Services reserves the right to terminate or suspend your access to our services, in whole or in part, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms or violation of any applicable laws or regulations.

8.2. Termination by User:

You may terminate your subscription with OBI Services at any time by following the cancellation procedures outlined in Section 2 of these Terms.

8.3. Effect of Termination:

Upon termination, you will no longer have access to our services, and any unpaid fees or outstanding balances shall become immediately due and payable.

9. Limitation of Liability

9.1. Disclaimer of Warranties:

OBI Services makes no representations or warranties of any kind, whether express or implied, regarding the reliability, accuracy, completeness, or availability of our services. You agree that your use of our services is at your own risk.

9.2. Limitation of Liability:

To the maximum extent permitted by law, OBI Services, its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses arising out of or in connection with your use of our services or these Terms.

10. Indemnification

10.1. You agree to indemnify, defend, and hold harmless OBI Services and its affiliates, directors, officers, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our services, violation of these Terms, or infringement of any intellectual property or other rights of any third party.

11. Severability

11.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

12. Entire Agreement

12.1. These Terms constitute the entire agreement between you and OBI Services regarding your use of our services, superseding any prior agreements or understandings, whether oral or written.

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13. Force Majeure

13.1. OBI Services shall not be liable for any failure or delay in the performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, power outages, or internet service disruptions.

14. Assignment

14.1. You may not assign or transfer any rights or obligations under these Terms without the prior written consent of OBI Services. OBI Services may freely assign or transfer these Terms or any of its rights or obligations hereunder without your consent.

15. Waiver

15.1. The failure of OBI Services to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by OBI Services.

16. Contact Information

16.1. If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

OBI Services

Email: legal@obi.services

Please note that communications made through email or the contact information provided may not be secure. Therefore, we recommend that you do not include any sensitive or confidential information in your communications with us.

17. Language

17.1. These Terms and Conditions have been written in the English language. In the event of any discrepancy or inconsistency between the English version and any translated version, the English version shall prevail.

By accessing or using our Website and engaging in any transactions with OBI Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to any part of these Terms and Conditions, please refrain from using our Website and services.

18. Entire Agreement

18.1. These Terms and Conditions, together with any additional agreements or policies referenced herein, constitute the entire agreement between you and OBI Services regarding your use of our services, superseding any prior agreements or understandings, whether oral or written.

19. Intellectual Property

19.1. Ownership:

OBI Services retains all rights, title, and interest in and to its intellectual property, including but not limited to the Website, trademarks, logos, service marks, and any other proprietary materials displayed on the Website. You are prohibited from using OBI Services' intellectual property without the prior written consent of OBI Services.

19.2. User Content:

By submitting any content, information, or materials to OBI Services through the Website or any other means, you grant OBI Services a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and perform such content for the purpose of providing and promoting OBI Services' products and services.

20. Severability

20.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that closely reflects the intent of the original provision.

21. Headings

21.1. The headings used in these Terms are for convenience only and shall not affect the interpretation or construction of the provisions herein.

22. Consent to Electronic Communications

22.1. By using our services, you consent to receive communications from us electronically, including but not limited to emails, notices, and updates. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By accessing or using our Website and engaging in any transactions with OBI Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our Website and services.